General Questions

What is a Vehicle Protection Plan?

A Vehicle Protection Plan refers to several types of coverage options available to protect your vehicle after the manufacturer’s warranty has expired. Often referred to as “extended warranty” plans, this includes Vehicle Service Contracts, Mechanical Breakdown Insurance, and Motor Club plans.

How much does coverage cost?

Cost for vehicle protection plans will vary by several factors including vehicle year, make, model, current mileage, your state of residence, level of protection, and how long you want coverage for.
To see what protection plans are available for you, give us a call at (800) 724-8141, or Click Here to submit a quote request.

Should I wait for my manufacturer’s warranty to expire before getting a vehicle protection plan?

As your vehicle gets older and has more miles on it, the price for protection plans will increase, and the longest coverage terms available will decrease.
So, while your coverage may overlap with your manufacturer’s coverage, you will likely be paying less for the same amount of coverage than if you wait to buy later.

What is Mechanical Breakdown Insurance?

For California residents, Mechanical Breakdown Insurance plans are very similar to Vehicle Service Contracts you can purchase from a dealership, however they are closely regulated by the California Department of Insurance for your protection.

Protection Plan Questions

What is the difference between “Exclusionary” and “Stated-Component” plans?

Exclusionary is the most comprehensive plan and the most comparable to the manufacturer’s coverage. All parts of your vehicle are covered unless specifically excluded by the contract.
Alternatively, stated component plans will provide a list of covered components.

What are pre-existing conditions?

Pre-existing conditions are any mechanical or electrical issues that pre-date your coverage being effective. This could mean issues from prior to the purchase of the policy, or if something fails during the waiting period before the coverage kicks in. In either case, pre-existing conditions are not covered under any circumstances.

Do all plans have waiting periods?

There is a standard 30 day and 1,000 mile waiting period before coverage takes effect. This is to ensure the vehicle is in good condition at the time of policy purchase.
Depending on your vehicle eligibility there are some exceptions or alternative options to the standard, such as 60 days/500 miles,90 days/200 miles, or 30 days with no mileage requirement.
Please note, any issues that occur during the waiting period will not be covered by any vehicle protection plan.

Contract Holders

How do I know if my repair facility or dealership will accept my coverage?

Repair facilities and dealerships are generally eager to accept the business we refer to them, however the easiest way to check is to ask them whether they accept third-party vehicle protection plans.
In the rare case they do not, we recommend taking your vehicle to another facility to use your coverage.

How do I file a claim?

The detailed instructions to file a claim are in your coverage booklet. The following is a generalized summary of the procedure:
1. Take your vehicle to a licensed repair facility.
2. Inform the service advisor you have a coverage plan and provide them with your contract number as well as the phone number for your claims administrator. You can find this information on your wallet card and on the inside cover of the booklet.
3. Ensure the repair facility is aware they need prior approval on any repairs.

Can I transfer my policy if I sell my vehicle?

Yes, most vehicle protection plans are transferable to the new owner if you sell to a private party.

Can I cancel my policy?

All plans are cancelable at any time, and for any reason.
If you change your mind within the first 30 days of purchasing you will receive a full refund. In some states, this period may be longer, such as 60 days.
If you cancel after the money-back period, you will still be eligible for a prorated refund. Depending on your state of residence, any claims paid may be deducted from your prorated refund amount.

How do I make a payment?

Check your policy book for your lienholder contact information. It will be listed on the same page that includes the policyholder information, the covered vehicle, and the plan selected. Alternatively, autopom! customer service can assist you during our business hours of Monday-Friday 9:00am – 5:00pm Pacific Time.

If you have a question that you don’t see answered here, please do not hesitate to contact us. We look forward to serving you!