If you need help with a claim, we’re here to assist.
The vast majority of all claims move smoothly through each administrator’s system without autopom!’s involvement. However, occasionally a few claims may need a little help. When this happens, we encourage our customers to reach out for assistance. We call this our Customer Advocacy Program.
Every claim involves multiple parties including:
- Customer
- Repair Shop
- Claims Administrator
- Sometimes, the claim will also involve an Inspector.
Occasionally when a claim does not meet a client’s expectations, they will give us a call. Our team here at autopom! will carefully listen to the customer’s concern or complaint, review the customer’s contract, and will call the applicable claims Administrator and/or shop as necessary.
In some cases, it is just a matter of helping the customer understand the terms of their contract. In other cases, we have successfully gotten claims approved when they were initially denied by ensuring our clients’ Administrators were adjudicating claims per the terms of the contract and treating our clients fairly.
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