We recently brought our car in for a routine 110k service on Aug 4th, during which our mechanic noted a couple of issues, the total cost of which to repair came in at around $3000. The owner of the shop immediately contacted Claims, but was told our warranty had expired. In pulling our contract at home, it stated the expiration date was Aug 5th, not Aug 4th as Claims had indicated. My very first instinct was to contact ****, the owner at Autopom. A nicer, more down-to-earth, man you couldn’t find. I explained our problem in detail, and he, too, verified through his records the same expiration of Aug 5th. **** and his team worked diligently and tirelessly for days through every level of the Claims arm of the company with one goal in mind-to ensure that they would fully honor the terms of the contract as it was written. And that is precisely what they accomplished. The claim was re-opened, an inspector came to the auto shop and evaluated the car, a report was written and, within 2 days, we received a call from the owner of the shop. Of the roughly $3000 requested, just a shade under $2800 was approved! That’s over 93 pct that we didn’t have to come up with out-of-pocket. To say we were elated is a mild understatement! Had it not been for ****’s persistence in trying to do what he knew his customer deserved, none of this would have happened and we would have been much worse off for it financially. We simply cannot thank **** enough for his efforts as our unwavering advocate in this matter. ****, from the bottom of our hearts, thank you – Michael S. 08/12/23
“The best hands down. If you’re looking for an extended warranty company that you can trust Autopom is definitely it. I always do my reviews on companies. They have the best rating with the BBB and, best coverage ever. I had my first claim this year and it went smoothly. You can definitely sleep at night with this company knowing your vehicle us covered. Robert H. is the best rep all around” – Norman E. 07/19/23
“Robert was knowledgeable. He answered all of my questions. I believe I have selected the best warranty plan” – Sheryl J. August 2023
“Outstanding service!!! They were a lifesaver to me. I recently had an engine through a rod in my 2015 F150 XLT. They covered everything as promised!!! Their customer service was also VERY good; always worked with me to make sure I understood all the procedures. Very Polite, too! I do and will recommend this service to all my friends that are close to the of manufacturer warranty” – Bob B. 06/28/22
I recently purchased an extended warranty for my Sprinter van, and I have to say you guys made this process very easy and simple. Robert was my rep, and he did an amazing job explaining every detail to me. Will definitely recommend you guys to family and friends! – Tohmas B – o4/26/23
After countless calls to high-pressure, fast-talking salespeople who got upset when you ask questions, I called Autopom for an extended auto warranty and spoke to ****** What a pleasure to do business with businessmen who understand that a two-way conversation is much better than a fast-talking idiot that reads off his/her written sales pitch. I got as good or better deal than the others and respect from the salesman to boot. Thank you ****** for being a gentleman instead of a money-hungry idiot – Mark B. 04/14/22
A good bunch! Price was right. I’m a repeat customer, 3rd time. Helped me out on one issue in particular…..I’d recommend this bunch – Sam E. 06/07/23
“I called Autopom and spoke to Mike, who responded to me within two days for a reimbursement he was professional, kind, and polite a wonderful beautifully trustworthy gentleman. God bless him and everyone who works with him” – Miriam Y. August 2023
“In the auto world, especially insurance and warranty – it seems more and more these days it’s hard to find good, honest salesmen… putting these words together lends itself to almost being oxymoronic. Not when it comes to Autopom. I had the pleasure of working with ****, the owner I believe, and he/the company provides straightforward and truthful advice, really looking out for their customers. Furthermore, they offer many valuable and affordable options. Highly recommend” – M.C. 08/24/22
Great price and great service from Robert – Tony M. 06/27/23
“The Rep was very kind, explained things well and didn’t pressure me to buy the warranty. I received many calls when I put in the inquiry, and Robert was the best. I had actually signed up with another warranty company, and Robert was willing to wait until I had canceled the previous contract, and then I will able to sign in the AutoPom. Very professional, understanding, and thoughtful” – Linda W. 06/28/23
Autopom’s representative was very friendly. Robert very patiently explained everything to me. He helped me devise a payment structure to fit my needs – Barbara Nail 06/16/23
Competitive pricing, top-notch service. As always, the staff at Autopom are top-notch. Robert’s demeanor is very pleasant and professional. He takes the time to explain your coverage levels and your options. I have done business with them for years, and I’ll keep coming back when I’m in need of an extended warranty for my vehicle. Pricing is very competitive, and payment options are manageable.
Thank you as always !!! – Oscar M. 04/18/23
Autopom! was extremely helpful in assisting us in find just the right car warranty. Their customer service is outstanding, very knowledgeable, friendly, and offers great follow up. I would highly recommend them to anyone searching for a car warranty! Their pricing is very competitive and with such great reviews it was a very logical choice for us to make. Thank you! – Michael H. 04/28/22
What a wonderful experience speaking with Robert. He was so patient and knowledgeable took his time walking me through the whole process without pressuring me just to make a sale. Couldn’t have had a more delightful experience. I would definitely recommend them for anyone looking for a responsible extended coverage provider. Five Stars!!! ;~) – Anthony B. 06/14/23
A rare gem in an industry where there are few left – Drew F. April 2023
“Not just looking for a quick sale. Rob listened carefully to my needs and aligned a plan to fit them. He seemed sincere in wanting to gain a customer for life rather than just make a quick sale. I had a few very specific questions, and he even involved the owner to make sure I received a satisfactory answer” – SC Dad 07/07/23
I purchased a vehicle extended warranty for my 2014 Jeep Grand Cherokee Overland today. I received exceptional customer service and assistance from Robert. Thus far Autopom found the right coverage for my vehicle and provided me with a military discount. Robert set me up with an excellent and affordable payment plan. I highly recommend Autopom to military personnel and veterans who are in need of an affordable vehicle extended warranty protection. Thank you Robert for the support and exceptional service today – Jennette H. July 2023
Robert was knowledgeable, he answered all of my questions. I believe I have selected the best warranty plan – Sheryl J. August 2023
“Have to say that on my last review, I was upset about the outcome of my claim, but after a lengthy conversation with the President *******, we came to an agreement that I was satisfied with. He was able to make everything right. Thank you to autopom! for the quick response and understanding in resolving this matter. That means a lot that these guys took the time to do this. Will use Autopom! in the future” – Craig B. 07/01/23
Dear AutoPom Team,
I hope this letter finds you well. I am writing to express my utmost gratitude for the exceptional service I received from your team at AutoPom. As a loyal member for the past year, I recently had a major repair issue with my beloved Mercedes Benz. The level of assistance and dedication demonstrated by your representatives exceeded my expectations and left a lasting impression. When my Mercedes Benz required significant repairs, I immediately turned to the Mercedes Benz dealership for assistance. However, they attempted to deny coverage for a certain aspect of the repair, leaving me worried and uncertain about the future of my vehicle. Thankfully, I had the foresight to call my AutoPom representative, who proved to be a lifesaver throughout the entire process. I cannot praise my AutoPom representative enough for their professionalism, proactive approach, and in-depth knowledge of high-end car repairs. They skillfully handled my claim, ensuring that my car received the necessary repairs promptly. Thanks to their dedication and efforts, my vehicle was back on the road in no time. What truly amazed me was the personal attention I received from the owner of AutoPom. I was pleasantly surprised when he reached out to me after being informed of the issues I was facing with Mercedes Benz. His intervention and commitment to resolving the matter to my complete satisfaction demonstrated the company’s genuine concern for its customers’ well-being. As a result of this extraordinary level of service and overall satisfaction, I have now chosen to extend AutoPom’s coverage to all three of my vehicles. Such is the confidence I have in your company and the assurance that your team will consistently provide the best care for my cars. The customer service I experienced at AutoPom was nothing short of top-notch. Your team’s willingness to go above and beyond, coupled with their genuine care for my vehicle’s well-being, has left a lasting impression on me. I firmly believe that it is such qualities that set your company apart from others in the industry. In conclusion, I want to extend my sincerest appreciation to AutoPom and its dedicated team. Your excellent service has given me peace of mind in times of uncertainty, and I look forward to a continued relationship with your company. Thank you once again for the outstanding assistance and service. Keep up the remarkable work! Warm regards, Sean G. August 2023
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